Dedicated outsource team

Our team, infrastructure and processes, on your terms

If you’re looking for a fully outsourced service, and feel your requirements don’t fit into a package, then look no further. You can hire the MailNinja team on a flexible monthly retainer, saving you time, money,
and on-demand access to the best Mailchimp marketing department on the planet.

Mailchimp dedicated support team- Marcelo designing an email on iMac

Dedicated outsource team

Have you hit a roadblock?

Our team is made up of marketing strategists, data analysts, HTML coders, email copywriters, social media specialists and graphic designers. So, if you don’t have the resource in-house, or you have a specific skill gap – whether it’s a temporary or a permanent gap – we can help.

Our infrastructure and processes

Since 2005 we’ve been developing our processes to help us cut the fat and streamline our workflow. We have our own custom-developed project management tool and email building software, and are always looking at ways to speed up production. On top of this, our bulletproof pre-send checks and tests mean your emails look awesome on all of the top email clients and mobile devices.

A cost effective solution

Don’t waste time sourcing, hiring, training and managing employees in house, simply outsource it to us. We’re here when you need us at a super cost-effective rate to suit your needs and budget, and you don’t need to pay us annual leave!

A world-class UK-based service

Our team is 100% based in the UK, and unlike most other agencies, we never outsource work to freelancers and overseas development companies. We are more than happy to sign strict non-disclosures and agreements with you to ensure everything is kept onsite, and we work as a team to ensure you are happy with our service.

Dedicated outsource team

How does it work?

  • Choose your baseline – once we have a fair idea of service levels and minimum time needed per month, we will advise on a baseline retainer fee. This isn’t set in stone, but it means we can allocate the appropriate resource to your account
  • Agree terms, set budget limits – then we agree on the day-to-day management of your account, just so we’re all on the same page and you can get the most from your MailNinja plan
  • Meet your account manager – you will be assigned a dedicated account manager, who will discuss upcoming projects, goals and deliverables in advance.
  • Set up your account – the next step is to gain access to your Mailchimp account, as well as agree communication channels – we usually use Slack. We will also create your account on our own custom-built project management tool – Dojo.
  • Monthly reports, invoices and planning – we believe in complete transparency, so once a month your account manager will send you reports outlining time spent, work completed, work in progress, and any analytical reports you need. You will also get a detailed itemised invoice.
Mailchimp dedicated support team - Phil Bacon leaning
Mailchimp dedicated support team - Nick and Vlad developing an email

Dedicated outsource team

Our skills and capabilities

With MailNinja®, you have at your disposal a rich diversity of experience and capabilities in email marketing communications.

  • Strategic planning
  • UX design
  • Conversion rate optimisation (CRO)
  • Copywriting
  • Campaign deployment
  • Automation strategy
  • HTML development
  • Multivariable testing
  • Data management
  • Subscriber analytics

You're in good company, we're trusted by over 300 brands!

Since 2005, we've worked with 300+ companies, from small startups to recognised multinational brands.

MailNinja clients and Mailchimp users

Are you ready to unlock the power of Mailchimp?

Request a free assessment and get started today.

Is there a minimum term contract?

There are no lengthy contracts – choose either a fixed-cost rolling monthly package, or opt for a pay-as-you-go plan based on monthly usage.

Who creates the campaign content?

We will advise on themes, design all graphics, build your emails and set up / send your email and social campaigns for you, however, we would need you to provide some copy to kick things off - of course, we will proof, edit and condense your copy provided so it's 100% optimised and ready for use.

Where is your team based?

We are 100% based in Swindon, a small town in the heart of the English countryside. As most of our UK client’s are based in London, we have a regional office located in Shoreditch.

Will I get the same person managing my account?

Yes and no. There are many people involved in managing your account. On a day-to-day basis you will have access to our team over Slack, email and phone, where our campaign managers will be on hand during the day to discuss themes, share assets and send you updates. On top of this, we will also assign a Strategy Manager, who will be your single point of contact to manage your account on a higher level; goals, outcomes, plans, strategy, reports, analysis etc.

(We will respond within 4 hours during working hours and we will never share your information)
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