Leave your email marketing to the professionals.

Think of us an extension of your organisation. Our friendly team of specialists are on hand to provide a flexible, reliable service to create and manage your campaigns effectively. We find out what engages your subscribers, how they identify with your brand, and what keeps them coming back for more.

Some of the key benefits:

  • Dedicated Client Success Manager
  • Carefully planned out strategy, goals & deliverables
  • Regular insights into campaign success
  • Clear reporting & solid results
  • Cross-channel strategic support

How does it work?

A MailNinja Full-Service Package guarantees that after 12 months, we’ll be able to offer you invaluable insights into your reader’s interests and activity. To ensure the success of your email marketing strategy, we spend the first 6 months rigorously testing and searching for your campaign’s sweet spot. The more we test, the more we can improve your stats to get the right message to the right people at the right time. You’ll be able to monitor our progress with monthly or weekly updates, whichever you prefer!

We’ll also provide comprehensive feedback into what we’ve done along with the subsequent results and what we’ll be focusing on next. After 6 months of thorough analysis and testing, we’ll be able to put a longer-term plan in place.

The work doesn’t stop there though, as your list size will change along with your audience. So your strategy a year down the line may have changed completely, but we’ll ensure it remains effective.

What you can expect from MailNinja full-service package:


The initial stages of a relationship with MailNinja is arguably the most important. We will have as many onboarding calls as you want to ensure that we fully understand what you want to achieve and what’s important to you when outsourcing your emails.

Email template design

Whether you have a design ready and waiting as a PSD, brand guidelines to follow, or just want us to go off the design of your website, we’ll start building a fully responsive HTML email template, ready for campaign deployment.

Planning & Execution

Planning ahead for your regular and seasonal campaigns will give you a competitive advantage. At MailNinja we understand that forward planning is critical to success, therefore your Success Manager will discuss plans and ideas with you to form a long-term roadmap.

Monthly Reporting & Strategy

Your Client Success Manager will create SnapShot reports for you, comparing campaigns sent over the past month, analysing what worked and what didn’t, along with any additional findings. From here, they will put together a strategy for the coming month based on those findings.

Dedicated ‘Success’ Manager

You will be assigned a Client Success Manager who will be your main point of contact throughout your contract. They will be in touch regularly about your campaigns, gathering content for your emails (if you decide to provide content) whilst ensuring campaigns are built following the brief. They’ll also be proof reading copy and send you previews for sign-off.

On-demand support

Being a managed client means you can get in touch whenever you need (for whatever reason!) and we’ll be happy to help. Many of our clients join our Slack channel but we’re flexible around which communication method best suits you. We’re partners with MailChimp and benefit from fast-track access to their support team, but we also work closely with other platforms and are happy to solve any issues with them directly.

Over the last 13 years we’ve developed strong and lasting relationships with our clients.


You may recognise the name Trunki after their appearance on well-known UK television series ‘Dragons Den’ back in 2006.

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JCDecaux is the world’s leading and pioneering outdoor advertising companies.

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Not convinced? Here are some other ways we can help you

Full-Service Management

If you don’t have the time, resource or expertise in-house to create, send and track your own email marketing campaigns, then this is the right solution for you.

Mentoring and Training

If you are looking for a team of email marketing experts to work with your team to increase results, subscriber engagement or sales conversions, then look no further.

Learn More

Template Design

If you want to create and send your own emails, but simply need a great looking email template to use for your ongoing email campaigns, then we can create one for you.

Learn More

MailNinja is the UK’s premier email marketing agency.

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