Template Design and Build Terms & Conditions

Non-Disclosure Agreement

We completely understand and honour the intellectual property of our clients and we do not claim any rights on design and code that we produce.

MAILNINJA is a 100% Confidential service. Email Marketing template production is the core of what we do and we are not interested in stealing, selling or revealing the information you share with us. We will willingly sign a NDA / Non-Disclosure Agreement with you for protection and security of your proprietary information.

  • We will not claim rights over design mockups our clients provide.
  • We will never contact your clients or the clients of your clients.
  • We will willingly sign a NDA.

All information that you share with us, including artwork, contact information, and client notes will not be shared with third parties under any circumstances.

Privacy Policy

All information shared with us by any means of communication will remain confidential and will not be shared, unless you decide.

MAILNINJA respects your privacy and guarantees that all information shared with us will remain confidential and will not be shared with third parties under any circumstances. Your copyrights will always remain yours. Your email address, artwork, order details, and any other information you provide, as well as the final product, will not be revealed, unless you decide.

Delivery Timelines

Estimated Delivery Time is mentioned on the order page while placing the order. Time mentioned on the order page is an estimated time. MAILNINJA try to deliver the jobs on or before the committed delivery time, however due to any reason like requirement clarity or long response rate from the client etc, the delivery may take a little longer. The time provided for design service is usually a timeline for design draft submission; after an approval of design it takes 24 to 48 hours for email to provide HTML files.


Default acceptance criteria are applicable to all projects and all project stages. A delivery is considered accepted if:

the client approves a delivery in the order thread or the client does not send any feedback/change request within seven (7) days of the delivery;

Updates and Fixes

We provide up to three (3) minor design iterations based on your feedback. All further updates are charged at seventy five pounds (75) GBP per hour.

After build, we use Litmus as a success benchmark for testing all HTML templates and are happy to share the test results on request. Generally this industry standard auditing / testing process is all that is required, however occasionally given the number of variations (i.e. platforms, email clients, desktop computers and mobile devices) some variation of display performance can be experienced.

Refund Policy

A full or partial refund will be considered based on the following reasons:

  • the client’s order cannot be completed (assuming we have all the information required to fulfil the work);
    the client’s request to cancel the order is received before the work has started;
  • If the order is completed according to the specifications of the client, some minor errors/bugs/fixes should be deemed acceptable and cannot be a reason for full or partial refund.


Payments will be charged on a prepay basis on the day that the order is created. Refunds are provided under certain circumstances, as set forth in paragraph “REFUND POLICY” of this Terms of Service Agreement.

Whenever post-payment is available, by confirming the order, the client agrees to pay the agreed-upon amount for the services.