MailNinja terms of service.

Privacy policy
  • To manage your Mailchimp email campaigns, we will need manager-level access to your Mailchimp account. It is your responsibility to revoke access if you wish
  • We will not access or download your data unless we have been granted prior written approval
  • We will not share your information with any third parties
 
Terms of service
  • We will not provide services free of charge that go beyond the agreed scope of work
  • Expedited deployment service is available for an extra charge – agreed in advance of campaign commencement
  • We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material
  • We reserve the right to refuse to work on any project, without the need for providing justification
 
Working schedule
  • Our office hours are 9am-5pm, Monday to Friday
  • When we state turnaround times, we do not include weekends or public bank holidays
  • We have a Christmas shutdown, however our team will publicise the dates in advance
 
Turnaround times
We require 10 business days for all email campaigns, broken down as follows:
 
Days before send
Actions and deliverables
10
Topic added/approved and order placed
9
Brief written
7
Copy written
5
Email designed and built
3
Customer preview for approval
1
Customer final approval needed, email scheduled
 
Roles and responsibilities
  • We will require a single point of contact for strategic planning, change requests, feedback and approvals
  • We require approval 24 working hours before send time to allow for testing, scheduling and timezone delivery
  • Late submission of content or approval will likely result in a delayed send.
 
Acceptance
  • Delivery is considered accepted if the client approves delivery, verbally, written or via the MailNinja app
 
Fixes, change requests and post-delivery support
  • All change requests and approvals are to be provided to us via the MailNinja app
  • We will work on your changes in one go – if we are waiting for further feedback, we will not work on your changes until we have had confirmation that all changes have been received
  • We will provide 1 major (structural) change, and unlimited minor changes(copy, image swaps, links etc) per email campaign but these need to be submitted in a timely and streamlined fashion.
  • Any changes post-approval are charged at our hourly rate (£90+VAT per hour)
  • MailNinja are not responsible for any Mailchimp or other ESP related issues
  • MailNinja test on the most popular email clients as found here: https://emailclientmarketshare.com. We are not responsible for any issues on other, less popular devices and clients
 
Fees and payment terms
  • Payments will be charged automatically via the MailNinja app using our chosen payment processor Stripe in advance of work commencing
  • Refunds will not be issued if the order is in process

We'd love to hear from you.

Get in touch, we're happy to answer your questions.

Call us:
020 3514 4629

Tips and hacks to help you send better emails, and get better results.

Head office:
86-90 Paul Street
London
EC2A 4NE

Get in touch:
020 3514 4629
[email protected]

MailNinja is an email marketing agency and Mailchimp Partner from the United Kingdom
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