MailNinja terms of service

MailNinja terms of service.

Privacy policy

To manage your Mailchimp email campaigns, we will need manager-level access to your Mailchimp account
We will not download your data unless we have been granted prior written approval
We will not share your information with any third parties

Terms of service

We will not provide services free of charge that go beyond the agreed scope of work
Expedited deployment service is available for an extra charge – agreed in advance of campaign commencement
We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material
We reserve the right to refuse to work on any project, without the need for providing justification

Working schedule

We operate Monday to Friday, but work flexible hours, so if you are unable to reach us by phone, please email the team to request a callback
When we state turnaround times, we do not include weekends or public bank holidays
We have a Christmas shutdown, however, our team will publicise the dates in advance

Turnaround times

Roles and responsibilities

We will require a single point of contact for strategic planning, change requests, feedback and approvals
We require approval 24 working hours before send time to allow for testing, scheduling and timezone delivery
Late submission of content or approval will likely result in a delayed send.

Data protection

MailNinja complies with the GDPR and data protection acts
We do not endorse sending to third-party lists, scraped and purchased data or non-opted in emails
We cannot help you acquire or scrape data
We are not responsible for any ESP related issues, blacklisting or sender reputation damage due to sending to third-party lists, scraped and purchased data or non-opted in emails
We are not responsible for poor results or ROI due to sending to third-party lists, scraped and purchased data or non-opted in emails

Acceptance

Delivery is considered accepted if the client approves delivery, verbally, written or via the MailNinja app

Fixes, change requests and post-delivery support

All change requests and approvals are to be provided to us via the MailNinja app
We will work on your changes in one go – if we are waiting for further feedback, we will not work on your changes until we have had confirmation that all changes have been received
We will provide 1 major (structural) change, and unlimited minor changes(copy, image swaps, links etc) per email campaign but these need to be submitted in a timely and streamlined fashion.
Any changes post-approval are charged at our hourly rate (£90+VAT per hour)
MailNinja are not responsible for any Mailchimp or other ESP related issues
MailNinja test on the most popular email clients as found here: https://emailclientmarketshare.com. We are not responsible for any issues on other, less popular devices and clients

Fees and payment terms

Payments will be charged automatically via the MailNinja app using our chosen payment processor Stripe in advance of work commencing
Refunds will not be issued if the order is in process

Get in touch, we're happy to answer your questions.

Call us:
020 3514 4629

Tips and hacks to help you send better emails, and get better results.

Head office:
86-90 Paul Street
London
EC2A 4NE

Get in touch:
020 3514 4629
[email protected]

MailNinja is an email marketing agency and Mailchimp Partner from the United Kingdom

MailNinja® is a registered trademark Company Registration No: 08740980 VAT Registration No: 203 3543 52