Privacy policy
- To manage your Mailchimp email campaigns, we will need manager-level access to your Mailchimp account. It is your responsibility to revoke access if you wish
- We will not access or download your data unless we have been granted prior written approval
- We will not share your information with any third parties
Terms of service
- We will not provide services free of charge that go beyond the agreed scope of work
- Expedited deployment service is available for an extra charge – agreed in advance of campaign commencement
- We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material
- We reserve the right to refuse to work on any project, without the need for providing justification
Working schedule
- Our office hours are 9am-5pm, Monday to Friday
- When we state turnaround times, we do not include weekends or public bank holidays
- We have a Christmas shutdown, however our team will publicise the dates in advance
Turnaround times
We require 10 business days for all email campaigns, broken down as follows:
Roles and responsibilities
- We will require a single point of contact for strategic planning, change requests, feedback and approvals
- We require approval 24 working hours before send time to allow for testing, scheduling and timezone delivery
- Late submission of content or approval will likely result in a delayed send.
Acceptance
- Delivery is considered accepted if the client approves delivery, verbally, written or via the MailNinja app
Fixes, change requests and post-delivery support
- All change requests and approvals are to be provided to us via the MailNinja app
- We will work on your changes in one go – if we are waiting for further feedback, we will not work on your changes until we have had confirmation that all changes have been received
- We will provide 1 major (structural) change, and unlimited minor changes(copy, image swaps, links etc) per email campaign but these need to be submitted in a timely and streamlined fashion.
- Any changes post-approval are charged at our hourly rate (£90+VAT per hour)
- MailNinja are not responsible for any Mailchimp or other ESP related issues
- MailNinja test on the most popular email clients as found here: https://emailclientmarketshare.com. We are not responsible for any issues on other, less popular devices and clients
Fees and payment terms
- Payments will be charged automatically via the MailNinja app using our chosen payment processor Stripe in advance of work commencing
- Refunds will not be issued if the order is in process
